Frequently Asked Questions

We do accept credit cards and debit cards for reservation deposit. And bank transfers for paying, all our payments are securely handled by Amazon Payfort.

Cancelling the reservation and receiving a full refund is possible only if you buy a car at a fixed price.

Sign up for Biddex, choose 'import' now, and then pick the car you desire.

We guarantee the best experience by offering a comprehensive warranty for 60 days or 5,000 kilometers. The warranty covers issues related to electricity and mechanics, but not consumables or external factors, like brake malfunctions or fuel malfunctions. Learn more about the guarantee in the Terms and Conditions.

Biddex offers a financing period that can last up to 10 years.

You will be notified with every single detail that happens during the auction through email or SMS.

Register on Biddex, select the finance options, then choose the payment plan that is right for you or add all the necessary documents and wait for our response to the payment plan that's suites you to get a pre-approval.

Biddex Platform takes every measure to ensure that you have a fair bidding experience. Biddex Platform operates with advanced technology that rejects unrealistic overloads, and non-serious users, to ensure a fair auction continues. To ensure seriousness and credibility, we require all customers to pay the insurance amount before joining the auction.

Your car will be inspected by our professional team, who will inspect it carefully. You will receive a report that is fully detailed with all the details after your car passes 250 inspection points, after that, you will receive a fair price for your car compared to the Egyptian market.

Go to the home page and proceed to the payment history, where you will find all the transactions you have made previously.