Al-Laithy Group Signs Strategic Partnership with Corporate Stack to Implement Customer Relationship Management (CRM) System

Al-Laithy Import and Export Group, one of Egypt's leading car dealers and service providers, has signed a strategic partnership agreement with Corporate Stack, a pioneer in developing digital transformation solutions and intelligent business management.

 The partnership aims to implement an advanced Customer Relationship Management (CRM) system specifically designed to meet the needs of the automotive sector and enhance customer experience, in a pivotal step reflecting the accelerating trend towards digital transformation in the Egyptian automotive sector.

This partnership comes as part of Al-Laithy Import and Export Group's commitment to modernizing its technological infrastructure with the latest digital transformation solutions, adopting intelligent tools to develop its business operations, drive growth, and achieve an integrated and more efficient experience for its customers.

The new system, designed and implemented by Corporate Stack according to the highest standards and precisely tailored to the needs of the automotive sector, will achieve a qualitative shift in customer relationship management at Al-Laithy Import and Export Group. 

This includes tracking customer interactions from the beginning, through the financing process and coordination with credit partners to obtain the best financing offers for customers, to the selection and purchase process, and providing appropriate insurance services to the customer, with customization of offers and services based on their needs.

The advanced system from Corporate Stack also provides effective management of potential customers, tracking potential sales opportunities, precisely prioritizing them, and providing sales teams with real-time insights, in addition to after-sales service, which includes insurance appointment alerts, efficient handling of service requests, and the ability to book appointments online, thereby raising satisfaction and loyalty levels among Al-Laithy Import and Export Group's customers.

In this context, Ahmed El-Haddad, Country Manager of Corporate Stack Egypt, stated: "We are proud of this partnership with Al-Laithy Import and Export Group, which represents a new alliance leading excellence in customer experience in the vital Egyptian automotive sector. We will harness our deep expertise in CRM solutions to empower the group with intelligent solutions that will make a radical difference in their interaction with customers; to deliver an exceptional customer experience and achieve tangible investment returns in record time. Together, we look forward to launching a system that will be the focus of attention in a sector experiencing increasing competition."

For his part, Hassan Helmy, Operations Manager at Al-Laithy Import and Export Group, said: "After a careful market evaluation, we chose Corporate Stack for their exceptional understanding of the complexities of our sector, their superior ability to provide highly flexible customized solutions, and their tangible track record in accelerating digital transformation."

Helmy added: "We are confident that the new system from Corporate Stack will constitute a qualitative shift in how we communicate with our customers and manage our operations. We expect it to create a breakthrough in the efficiency of our teams, raise our customer satisfaction levels unprecedentedly, and push our growth indicators to new horizons. As an active part of the market, we seek through this partnership to enhance our ability to provide the fastest credit approvals and the best car financing offers of various categories to our customers, in addition to expanding support for the spread of electric vehicles in the Egyptian market, and providing integrated solutions for customers of this category, contributing to driving the transition towards a more sustainable future. This investment is an investment in the future of Al-Laithy Import and Export Group and its relationship with its customers."

The implementation of the advanced Customer Relationship Management (CRM) system represents the beginning of a new chapter in Al-Laithy Automotive Group's journey, as it prepares to be at the forefront of innovation in customer experience and operational efficiency in the Egyptian automotive sector. The system is expected to begin achieving tangible results during the first quarter of full operation.

This partnership represents the core of Al-Laithy Import and Export Group's vision aimed at consolidating its position as a leader in the smart experience in the automotive world. With its widespread branches and the group of luxury and global brands it represents, the group seeks to adopt the latest digital transformation technology to create a seamless and integrated customer experience, improve operational efficiency, make decisions based on accurate and immediate data, and build deeper relationships with its growing customer base and strategic partners.